A2z Canopies Terms & Conditions of Sale
Terms used:
You/Buyer: That's you, the person or business buying our canopies.
We/Our/Seller: That's us, A2Z Canopies.
Goods: Anything we sell and install for you, like canopies.
Purchase Order: Your order form that says you're buying from us, generally a company.
The Contract: The agreement between you and us, which includes your order, these rules, and any other important documents.
Calendar Days: These days include weekend and bank holidays.
1. Our Service
We sell and install canopies like those featured in our advertisements and on our website.
We offer free inspections and price quotes before you make a purchase decision.
We ensure that all your inquiries and information are kept strictly confidential.
2. General Terms
Our prices and offers are valid for 60 calendar days from the date they are provided to you.
3. Prices
The price we quote is the price you pay — no hidden costs. All of our quotes are backed by our customer promise.
4. Ordering
To place an order, we need confirmation via email or if you are a company, school, or contractor Purchase Order.
For some canopy installations where we make the product especially for you, we may require a deposit. If this is the case that will be discussed before we confirm the order.
5. Custom/Bespoke Orders
If you cancel an order for a bespoke (custom-made) item, you will be required to pay 60% of the total cost if the cancellation occurs within 14 calendar days of the scheduled installation date.
Some projects may require a longer preparation period; in such cases, we will confirm the cancellation period upfront in our email or quotation.
Please note that we cannot accept returns for custom-made items unless they do not match the agreed specifications.
6. Cancellation
You may cancel or reschedule a standard size and colour canopy order at no cost.
7. Installation Times
We will make every effort to adhere to the agreed schedule, but unforeseen circumstances may arise. We will work with you to accommodate any delays and will inform you as soon as we become aware of any issues that could impact the installation date.
8. Payment
Deposits are non-refundable unless we cancel your order.
Full payment is due upon completion of the installation.
If payment is not made on time, an additional charge will apply. This charge will be calculated at the Bank of England base interest rate plus 3.5% per annum, calculated daily.
9. Ownership
Ownership of the canopy remains with us until full payment has been received.
10. Product Updates
We may make improvements to our canopy components without prior notice.
11. Groundworks
While we take care during installation, we are not responsible for any damage to underground utilities unless you have provided us with their exact locations.
12. Warranty
We guarantee that our canopies will be free from defects for 10 years for GRP Cantilever and Steel Archway canopies and 5 years for door canopies. This warranty does not cover normal wear and tear or damage caused by unauthorised modifications. For more information visit our guarantee page.or School guarantee page.
13. Legal Information
These terms are governed by English law, and all transactions are subject to the laws and regulations of England. Ask a Question?